Technical Customer Support Agent

Our client, a well-established and leading accountancy software company, is looking for a Technical Customer Support Agent to join their growing team.

In this Technical Customer Support Agent roleyou’ll deliver outstanding customer support for their specialist accountancy software, helping clients resolve queries and delivering outstanding solutions.

This is an exciting time to join their team and to learn the capabilities of their software where you will manage the flow of incoming support requests and provide an excellent customer experience.

This is a hybrid role, working one day per week in their Poole office.

Key Responsibilities for this Technical Customer Support Agent role:

• Manage inbound support tickets via phone and email, offering both technical and non-technical assistance
• Gather relevant information to identify root causes and provide effective solutions
• Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
• Escalate issues and risks when required
• Maintain strong relationships with customers, suppliers, and third-party partners
• Continuously develop your understanding of the software and wider business processes

What They’re Looking For:

• Solid IT/software experience, essential
• Strong financial/accounting knowledge, essential
• Proficient with MS Office, particularly Excel
• Excellent written and verbal communication skills
• Confident supporting clients via phone and email
• Organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities

Company Benefits:

• Private healthcare
• 25 days holiday plus birthday off
• Stakeholder pension
• Death in service x4

If you’re passionate about customer service and eager to join a respected and fast-growing company, we’d love to hear from you. Apply now!