Technical Customer Support Agent
Competitive plus bonus
Wigan, UK
Permanent, Full Time
The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll)
Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries.
What will you be doing?
As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like:
Responding to customer queries and providing assistance with our products
Organising and documenting cases in our CRM system for our expert teams
Investigating and resolving queries efficiently, making sure our customers are satisfied
Collaborating with internal departments and stakeholders to ensure speedy resolution of issues
Meeting individual and team targets to keep our customers happy
Prioritising tasks and meeting SLAs to ensure smooth operations
Contributing ideas to improve our knowledge base and enhance customer experience
Being a positive team player, supporting your colleagues and working towards common goals
Embodying our IRIS values and representing our brand with professionalism and warmth
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