Technical Customer Support Specialist - Sensors & Automation

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring a Technical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

• £30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us:
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply:
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.