Technical Field Service Engineer

Key Responsibilities:

• Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation. 

• Respond to requests for emergency repairs and services to troublesome equipment.

• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites.

• Troubleshooting control operations and maintenance problems in the steam technologies.

• Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis.

• Coach, mentor and train other Field Engineers and team members as required, to impart and perpetuate field engineering and/or product knowledge.

• Capture & review technical data coming from other working parties such as NDT, machine shops reports etc.

• Signs off on all changes implemented.

• Drive customer satisfaction through commitment to quality reporting of any technical deviations and non-conformances.

• Maintain strong safety mindset to assure the executed work reflects the technical requirements within Arabelle Solutions safety standards. 

• Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage. 

• Prepare timely and accurate technical reports for customer records and a reference for future outages.

• Ensure all parts needed for the job are shipped to the site and checked before outage commencement.

• Ensure required replacement parts are identified and relayed to the CSL/CFM in a timely manner.

• Perform walk-downs during installation to ensure that the customer’s contractors are working properly.

• Perform aftermarket upgrades that need to be performed at the site level.

• Perform other duties as assigned

Basic Qualifications and Experience:

• Technical/University degree in engineering or related field

• Extensive experience in field services or power generation equipment maintenance.

• Proficiency in reading and interpreting electrical/mechanical flow and instrument diagrams, dial and laser alignment, and thermal growth equipment.

• Fluent in English language.

• Ability to travel extensively with no geographical restrictions.

Desired Characteristics:

• Knowledge and skill to oversee outage management.

• Previous training or experience with Alstom, Siemens, or other OEM equipment.

• Strong interpersonal, leadership, and communication skills with a proven ability to work independently.

• Solid organizational and project management skills.

• Environmental, Health and Safety mindset and compliance.

• Strong business acumen and ability to sell Arabelle Solutions products to the customer.