Technical Implementation Consultant

Commify is a leading provider of business communication solutions, specializing in SMS, WhatsApp, Email, VOIP, and a range of cutting-edge communication technologies. Operating across nine countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, we serve over 70,000 businesses globally and transmit over 6 billion communications yearly. Our mission is to make business communication brilliant, and we recognize that our people's expertise and dedication are pivotal to our success.

As a Technical Implementation Consultant, you will play a key role in driving the successful onboarding and installation of our product solutions for clients, ensuring they achieve their intended outcomes efficiently and effectively.

The Role:

We are searching for a Technical Implementation Consultant to join our Professional Services team at Commify. This role is vital in ensuring that our clients receive high-quality technical support and implementation services tailored to their needs.

• Collaborate with clients to understand their business processes and requirements, providing tailored implementation solutions.
• Coordinate project timelines and deliverables, ensuring that projects are completed on time and within scope.
• Handle technical configuration and integration of Commify products into clients' existing systems.
• Provide training and guidance to clients during the implementation process to ensure they can effectively use our solutions.
• Work closely with sales and product teams to provide customer feedback and aid in product development.
• Assist in troubleshooting and resolving technical issues that arise during the implementation phase.

The role will develop a range of solutions for our clients including but not limited to:

• Automations to allow customers to send omnichannel communications
• Email templates for customers to use via their Esendex automation
• Mobile optimised web pages on the Esendex Mobile Journey platform
• Bespoke SQL Reports
• Chat bots optimised for both SMS and WhatsApp

The Person:

• Strong understanding of APIs, integration processes, and software development life cycles.
• Excellent problem-solving skills and the ability to work autonomously or within a team.
• Technical proficiency: Have experience of using HTML, CSS, SQL and Javascript. 
• Outstanding communication skills, capable of conveying complex technical information to non-technical audiences.
• Experience with project management tools and methodologies.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.

• Attractive Salary Range (£30,000 - £40,000)
• Performance-based Company Bonus Scheme
• Comprehensive Private Healthcare & Dental Coverage
• Generous 27 days of annual leave in addition to Bank Holidays
• Enjoy your Birthday as a day off!
• 5% Employer Pension Contribution to secure your future
• Death in Service Benefit (4x your salary)
• Exciting End-of-Year Rewards
• Regular Monthly and Quarterly Social Events
• Opportunities for Training & Development
• Flexible Hybrid Working Arrangement