Technical Junior Account Manager - Hybrid

Position: Junior Account Manager

Company

Our client is ranked among Europe’s top 10 Managed Service Providers. They specialise in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses.

The Role

This role involves a blend of client relationship management, technical consultation, and strategic planning to ensure client satisfaction, retention, and revenue growth. Using your technical knowhow, you will develop an in-depth understanding of our products, processes, and services, you will be instrumental in aligning our offerings to the unique needs of each client.

Key Responsibilities:

• Build and maintain strong relationships with key client stakeholders through regular engagement, including on-site / in person and virtual meetings.
• Understand client requirements and recommend tailored solutions from our product suite with our expert pre-sales team.
• Act as the primary client advocate within the Company, ensuring your client’s needs are communicated and prioritised.
• Drive contract renewals, identify growth opportunities, and protect recurring revenue streams through strategic account management.
• Mediate feedback between clients and internal teams, assisting in the creation of internal procedures to enhance service delivery.
• Inform clients about new products and services, offering personalised suggestions to ensure client retention and improve sales efficiency.
• Work with our Marketing Manager on client marketing campaigns, including drafting newsletters and providing regular business updates.
• Identify new business opportunities, including consulting with prospective clients to assess their needs, provide strategic guidance, and explore potential opportunities for collaboration.
• Work with our Procurement Manager, on issuing accurate and in a timely manner sales orders, and contracts; respond to invoice inquiries and draft proposals for any opportunities.
• Assist clients in obtaining Cyber Essentials accreditation by offering guidance and education. Ensure that all clients are provided with a Risk Register and an actionable Cyber Security check list.
• Assist with GDPR compliance, including contract revisions and documentation updates.

Skills and Experience

• Current or recent experience in B2B account management or client services role.
• The ideal candidate will have experience working in a Cloud & Infrastructure Managed Service Provider (MSP) environment.
• Strong communication and presentation skills, with the ability to adapt to different audiences.
• Numerate, with confidence in discussing pricing and financial data.
• Proactive, energetic, and client-focused, with a proven track record of delivering exceptional customer experiences.
• Familiarity with IT systems and managed services.