Technical Lead (Audio)

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Key Job Responsibilities

Equipment Operation

• FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)


• Building RF systems (Sennheiser, Shure)


• Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)


• Setting up comms systems (RTS, Tecpro, GreenGo)


• Setting up line systems and mics for live acts


• Operating monitors for live acts


• Leading teams on builds, shows and derig


• Troubleshoot technical issues and resolve problems quickly as they arise


• Do the Right Thing - Complies with all Company security and safety measures.


• Ensures equipment is secure from theft and/or damage when in use.


• Adhere to health and safety regulations and wear appropriate PPE.


• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
  
  
  

   

  
  

  Customer Service

  
  
  
  
  • Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  
  
  • Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  
  
  • Maintains a positive relationship with all clients through effective communication.
  
  
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  
  
  • Monitors events and checks in on customers throughout the day
  
  
  • Understands and fosters the hotel/client relationship.
  
  
  
  

   

  
  

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.