Technical Lead Video

Technical Lead Video

Your perspective

• Private Healthcare after 12 months of service


• Employee supported volunteering


• Enhanced family leave provisions


• Perkbox and Employee assistance Programme


• Company sick pay


• Employee recognition scheme


• Generous employee referral scheme


• Clearly defined Career path (and all the important support along the way)


• Access to state-of-the-art technology


• Global presence and opportunities worldwide


• Long Service Programme

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  The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

  
  

  Key Job Responsibilities

  
  

  Equipment Operation

  
  
  
  
  • Configure and setup standard Video Control Switching systems (Barco E2/S3)
  
  
  • Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
  
  
  • Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
  
  
  • Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
  
  
  • Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
  
  
  • Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
  
  
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
  
  
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  
  
  • Do the Right Thing - Complies with all Company security and safety measures.
  
  
  • Ensures equipment is secure from theft and/or damage when in use.
  
  
  • Adhere to health and safety regulations and wear appropriate PPE.
  
  
  • Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
  
  
  
  

  Customer Service

  
  
  
  
  • Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  
  
  • Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  
  
  • Maintains a positive relationship with all clients through effective communication.
  
  
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  
  
  • Monitors events and checks in on customers throughout the day.
  
  
  • Understands and fosters the hotel/client relationship.
  
  
  
  

  Technical Ability

  
  
  
  
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  
  
  • See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
  
  
  • Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)
  
  
  
  

   

  
  

   

  
  

  Systems Knowledge

  
  
  
  
  • Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  
  
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  
  
  • Interacts with other staff and outside vendors for equipment.
  
  
  • Drive Results - Increases revenue by utilising floor up-selling techniques.
  
  
  • Work with clients to finalise invoices.
  
  
  • As needed, work within Encore systems and applications
  
  
  
  Disclaimer:or hospitality experience is preferred.