Technical Maintenance Support Engineer

Technical Maintenance Support Engineer

At Siemens Mobility, we are not just imagining the future of transportation – we are building it. Our team of experts is dedicated to creating smart, efficient and sustainable mobility solutions that improve the daily lives of millions of passengers. We are looking for passionate professionals who are eager to innovate and push the boundaries of what’s possible. If you are ready to be part of a transformative journey, come and join us.

We are currently recruiting for a Technical Maintenance Support Engineer to join our Siemens Customer Services (Rail Infrastructure) team. Working as part of a dedicated front-line support team, this role involves working closely with the customer to provide support, advice, system fixes and enhancements to installed Siemens Signalling and Telecoms systems installed on the Elizabeth Line.

You will initially be based in our customer premises at Romford RCC in London as part of a rostered 24/7 support team. Longer term the role location will likely vary in line with contractual commitments and engineering support requirements prevalent at the time.

You’ll make an impact by

• 1^st and 2^nd line fault investigation to resolve and or advise customer technical officers to assist in corrective maintenance activities
• 3^rd line telephone support to customers on the relevant technology to aid fault rectification
• Logging analysis for all fault and incident investigations and subsequent reporting of findings to the client
• Investigating and responding to formal technical questions from the client
• Looking for opportunities to bring more value in any way to our customers
• Completing system health status checks and shift reporting to Customer Service Maintenance Manager

You’ll win us over by

• Must hold either Testing or Maintenance IRSE licence (or working towards)
• 1^st line corrective maintenance or testing experience (rail signalling assets or equivalent preferred)
• Strong communication proficiency and capacity to engage with technical personnel and customers across different levels
• Current and valid Personal Track Safety (PTS) card
• Experience of Traffic Management systems and/or Railway Operation display systems
• Excellent knowledge of IT systems including communications networks

Benefits

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

#TransformTheEveryday with us

External

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.

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