Technical Manager

• Annual Salary: £48,000
• Location: Norwich
• Job Type: Full-time, Permanent

We are seeking a Technical Manager to lead our technical team at our brand-new snacks site. This pivotal role involves driving and achieving the highest quality standards of our world-class products through effective team management. The Technical Manager will ensure factory compliance with legal requirements, food safety, HACCP, housekeeping, and customer expectations, fostering a culture of continuous improvement and exceeding customer expectations across the business.

• Collaborate daily with the Head of Manufacturing to maintain workflow and productivity.
• Lead customer complaint trending; analyse and ensure proactive escalation and implementation of identified actions.
• Oversee daily technical operations, including taste panels and RAG documents.
• Maintain the HACCP food safety plans and Quality Management System (QMS) in line with company and customer requirements.
• Prepare daily product quality reports for the Senior Management Team.
• Organize and conduct traceability and product recall/withdrawal testing.
• Manage, mentor, and develop the technical and hygiene teams, conduct performance reviews, and promote a continuous improvement culture.
• Update internal and external technical specifications as required.
• Ensure site technical governance to achieve audit compliance and direct ownership of site visits.
• Maintain consistent audit readiness and drive the quality culture across site teams.
• Conduct cross-site QMS auditing and cover for the Head of Technical during absences.
• Ensure a safe working environment.

• Previous experience in a Technical Manager or Quality Manager role.
• Strong knowledge of BRC or similar audits and customer-facing roles.
• Proficient in quality assurance and control principles.
• Experienced in managing people and building strong relationships with operational teams.
• Internal auditor trained with HACCP experience.
• Confident communicator across all business levels, adept in handling audits and interacting with visitors.
• Committed to continuous improvement with a good sense of humour and team player attitude.
• High level of personal accountability, organised, and detail oriented.
• Quality and Technical champion within the business.
• Understanding of Equality, Diversity & Inclusion in the workplace.

• 5% pension scheme.
• Private health policy with family inclusion options.
• Life insurance and Group Personal Accident insurance.
• 25 days holiday plus Bank and Public holidays.
• Charitable Giving Day.
• Free on-site car parking.
• Cycle to Work scheme.
• Access to health benefits including 24/7 GP appointments.

Apply today and a specialist consultant will be in touch