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To assist with the effective operation of the Councilâs responsive repairs service, ensuring a high\-quality, value\-for\-money service to tenants. The post holder will deliver technical surveying, inspection, and contract management functions in line with service objectives, the Councilâs corporate priorities, and all relevant legal and regulatory requirements.
The post holder will be responsible for:
Working collaboratively with colleagues to achieve service plan objectives and performance targets.
Promoting and complying with the Councilâs Equal Opportunities Policy, Diversity Strategy, and Codes of Conduct.
Ensuring full compliance with Health and Safety legislation, the Councilâs Health and Safety Policy, and safe systems of work.
Supporting the Councilâs duty under Section 17 of the Crime and Disorder Act 1998 to prevent crime and disorder.
Overseeing the partnering contractorâs delivery of void refurbishments, ensuring lettable standards, agreed timescales, cost control, and value for money.
Managing weekly void update meetings, monitoring progress, updating shared tracking systems, and maintaining effective communication with Housing Services.
Managing and monitoring relevant budgets, including void refurbishments and aids and adaptations.
Carrying out inspections for Right to Buy, transfers, temporary accommodation, mutual exchanges, and responsive repairs, ensuring compliance with policies and guidelines.
Undertaking pre\-, mid\-, and post\-inspections to determine scope of works, priorities, and quality of completed repairs.
Preparing specifications, schedules of work, and technical documentation for repairs, void refurbishments, fire damage, disrepair cases, and disabled adaptations.
Supervising contractors on site and ensuring compliance with Health and Safety legislation, Building Regulations, and CDM Regulations.
Supporting the Contracts and Compliance Managers by ensuring works up to £5,000 are justified, appropriately priced, and completed to a satisfactory standard.
Raising, reviewing, and evaluating asbestos surveys and providing guidance on findings and required actions.
Instructing and supervising asbestos\-related works in compliance with legislation and maintaining accurate asbestos records and registers.
Inspecting properties requiring disabled adaptations, preparing specifications, instructing contractors, and liaising with Members where appropriate.
Applying detailed knowledge of NHF Schedule of Rates (SORs) to validate variations and quantify amendments.
Auditing managed payment applications through to invoice stage and providing supporting technical justification.
Responding to complaints, enquiries, and correspondence (verbal, written, and online) in line with Council policies and timescales.
Undertaking disrepair inspections and working with third parties and legal representatives in accordance with legislation.
Providing technical advice to tenants regarding alterations, improvements, and party wall matters, referring to relevant departments as required.
Promoting positive landlordâtenant relationships through a professional, customer\-focused approach.
Supporting tenant consultation and participation activities relating to repairs and maintenance services.
Ensuring accurate record keeping, case management, and maintenance of performance data.
Participating in the Councilâs 24\-hour emergency call\-out rota (additional payment applies).
Participating in performance reviews, training, and continuous professional development.
Undertaking any other duties reasonably required to support service delivery, business continuity, and civil emergency response.
Building, surveying, or construction\-related qualification, or equivalent relevant experience.
Proven knowledge of building maintenance and the ability to specify remedial works clearly and accurately.
GCSE Maths and English (Grades AâC) or equivalent.
Strong working knowledge of Health and Safety legislation, Building Regulations, and housing\-related legislation.
Knowledge of aids and adaptations for disabled people.
Knowledge of asbestos regulations, control measures, and management procedures.
Experience of inspecting residential properties and supervising contractors.
Ability to manage budgets, costs, and variations effectively.
Competent IT skills, including Microsoft Word, Excel, and Outlook.
Excellent written and verbal communication skills.
Ability to work effectively both independently and as part of a team.
Strong organisational skills with the ability to manage competing priorities.
Customer\-focused approach with the ability to deal sensitively with vulnerable residents.
Full UK driving licence and access to suitable transport.
Willingness to work outside normal office hours and participate in an out\-of\-hours emergency rota.
Subject to a satisfactory DBS check.
Asbestos qualification including surveying and bulk sampling.
IOSH or equivalent Health and Safety qualification.
Experience working within a local authority or social housing environment.
Knowledge and practical experience of NHF Schedule of Rates (SORs).
Experience dealing with disrepair claims and working with legal representatives.
