Technical Operations Engineer

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Tech at THG

Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.

What will I be doing?

As an engineer within the 24/7/365 Global Operations Centre, you will...

• Provide valuable monitoring insights for our website and infrastructure services, ensuring optimal performance and availability.


• Respond to critical monitoring events, engaging with the wider technical group to triage and restore service.


• Manage, coordinate & communicate Major Incidents


• Manage, coordinate & communicate Scheduled Maintenance & Changes


• Log and respond to queries raised by internal or external customers over the phone, via email and chat.


• Develop processes and procedures

What skills and experience would I need?

• A minimum of 2 years Technical Support experience, ideally in a NOC capacity.


• Excellent customer service skills


• A natural ability to understand needs, problem-solve and find solutions


• Basic Database administration and SQL query writing


• Monitoring, Alerting and Insights


• Good all-around knowledge of server hardware and cloud technologies


• Detail orientated

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.


• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.


• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!


• Enhanced maternity and paternity pay, depending on length of service.


• Up to 10 days compassionate leave.


• Buy back up to 3 days each year.


• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.


• Access our in-house CBT therapist.


• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.


• State-of-the-art on-site gym.


• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.


• Subsidised bus pass from Manchester City Centre to our ICON office.


• Up to 50% staff discount on THG brands.


• On-site staff shop.


• Access to on-site barber.


• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.


• Anniversary gifts when you hit 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.