Technical Pre-Sales Engineer

Job Title: Technical Pre-Sales & Support Engineer - CCTV & VMS Solutions
Reports To: Technical Manager / Sales Director
Employment Type: Full-Time

We are looking for a technically adept and customer-oriented Technical Pre-Sales & Support Engineer to join our growing team. This hybrid role supports both the pre-sales process and technical support for our industry-leading CCTV hardware and integrated Video Management System (VMS) software solutions.

You will work closely with the sales, product, and support teams to design effective surveillance solutions, deliver product demonstrations, respond to RFPs, and provide first- and second-line support to customers and partners.

• Collaborate with the sales team to gather client requirements and propose tailored CCTV and VMS solutions.

• Prepare system designs including camera placement, storage calculations, and network architecture.

• Deliver compelling product demos, technical presentations, and Proof of Concepts (PoCs) for customers and partners.

• Create and maintain technical documentation, diagrams, and solution proposals.

• Assist in responding to tenders, RFPs, and RFQs with accurate and timely technical input.

• Stay up to date with the latest developments in surveillance technology, VMS features, and market trends.

• Provide Level 1 and Level 2 technical support to customers, system integrators, and resellers via phone, email, and remote tools.

• Troubleshoot hardware and software issues related to CCTV cameras, VMS platforms, storage, and networking.

• Work with R&D and engineering teams to escalate and resolve complex issues.

• Document support cases, resolutions, and best practices in the internal knowledge base.

• Offer technical training and onboarding support to customers and partners post-sale.

• Bachelor's degree in Engineering, IT, Electronics, or related technical field.

• 3+ years of experience in a similar pre-sales engineering and/or technical support role in the CCTV/security industry.

• In-depth knowledge of IP-based surveillance systems, VMS platforms (e.g., Milestone, Genetec, proprietary systems), and camera technology.

• Strong understanding of IT networking (IP, PoE, switching, VLANs), Windows Server environments, and video storage solutions (RAID, NAS, SAN).

• Hands-on experience with troubleshooting surveillance systems in field or remote environments.

• Excellent communication, presentation, and customer service skills.

• Proficiency in system design tools and documentation platforms (e.g., AutoCAD, Visio, or CCTV-specific planning tools).

• Certification in relevant VMS platforms (e.g., Milestone, Genetec).

• Familiarity with video analytics, AI-based surveillance features, or integration with access control.

• Experience with remote diagnostic tools and ticketing systems (e.g., Zendesk, Freshdesk).