Technical program manager

The Channel Manager will be responsible for the day-to-day coordination of our Software-as-a-Service (Saa S) B2 C and B2 B programs (In Comm Connect) throughout the EMEA region, encompassing program setup, maintenance & support.

Responsibilities: Execute initial program configurations in multiple systems which are part of the transaction/order/fulfilment process.

Perform product set-up and configurations including managing the delivery and submission of all necessary digital assets (copy text, images, etc.) Provide internal & external customer support on all technical and process issues; maintaining documentation and training material; providing training on system and program functionality to external and internal stakeholders Coordinate of external service providers and vendors (e.g.

payment service providers, fulfilment houses, marketing agencies, etc.) and process support Support improvement & system development projects via QA & UAT testing Maintain operational KPIs and delivering standard and custom reports to internal & external stakeholders on operational program parameters such orders and distribution Qualifications: Experience in managing and administering Saa S programs or other technical platforms Ability to work well as part of a region-wide team Efficient and proactive Highly organized with acute attention to detail Ability to prioritise tasks while managing several projects & tasks simultaneously Willingness to take ownership and drive projects from end to end Ability to adapt in an ever-changing business environment Willingness to learn and ambition to be successful Highly proficient with technical systems and programs Must speak English, German and other languages a plus