Technical Sales & Customer Support

Job Title: Technical Sales & Customer Support

Location: Long Crendon

Contract Details: Full time, Permanent

Salary: £28,000 - £30,000 per annum

Hours: Monday - Friday, 9am - 5pm (45 minutes lunch break)

About Our Client:
Our client is a small but bustling company committed to delivering exceptional customer service and technical support. This is a fantastic opportunity for a motivated individual looking to grow within a supportive environment.

Benefits & Perks:

• 25 days annual leave + bank holidays
• 10% Employer Pension Contribution
• Discretionary annual bonus
• Group Life Assurance
• Health Cash Plan

Responsibilities:
As a Technical Sales & Customer Support Agent, you will:

• Respond to customer enquiries via telephone, email, and chat
• Chase delivery issues with couriers
• Handle amendments to customer orders
• Manage product returns and warranty issues
• Process refunds
• Offer pre-sales product advice and technical support
• Recommend products and advise on suitability
• Conduct basic technical calculations
• Prepare quotations and proforma invoices

Essential Skills:

• Strong communication skills; confident in engaging with customers
• Ability to comprehend technical details and concepts
• Conscientious and professional with a high-energy approach
• Excellent written and verbal English skills
• Good numeracy skills
• A genuine interest in understanding how things work
• Proficient in MS Office suite

How to apply:
If you are enthusiastic, technically minded and keen to learn, we would love to hear from you! Please apply now.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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