Technical Sales Support Coordinator

Ashberry Recruitment are looking for an organised, efficient Internal Sales Support Coordinator specialist to be responsible for administrative duties and assist the sales department.

Key Responsibilities and Accountabilities

• Initially deal with all new enquiries, from phone, email and web site enquiries
• Prepare initial budget quotations or more in depth proposals and liaise with the relevant salesperson on the enquiry - specific product training will be provided
• Manage the CRM system, updating with all new leads/enquiries/contacts and opportunities progress
• Develop the skills via training to eventually provide client demonstrations of our video wall technology
• Actively follow up with customers on opportunities
• Actively promote annual maintenance contracts and ensure all annual renewals are delivered and followed up
• Liaise with all staff and assist in the efficient running of the business
• Ensure customer service satisfaction and good client relationships
• Contribute to social media and to our continual web site development (we have a retained external web site company and PR consultant)
• Manage our email campaigns to our CRM client database
• Liaise with admin on client order processing
• Other tasks that may be required from time to time to support the business
• Potential for occasional assistance at exhibitions

Requirements:

• It is essential that the candidate is comfortable working on their own in an office environment for periods of time
• To be successful in the sales support role, the candidate should have good time management and organisational skills. They should also demonstrate excellent interpersonal, communication, and customer service skills
• Essential to have excellent computer literacy and MS Office 365 skills, particularly word processing for proposal preparation
• Some form of IT/technical awareness or experience working with IT/technical products would be a distinct advantage