Technical Service Coordinator

Technical Service Coordinator

Location

Tooting, London (SW17)

Salary

£30,000 - £35,000 per annum, depending on experience

Contract Type

Permanent

Working Hours

37.5 hours per week

Monday to Friday

Office-based role

The Opportunity

An exciting opportunity has arisen for a highly organised Technical Service Coordinator to join a growing and well-established engineering business specialising in hazardous materials storage and safety solutions.

This role will play a key part in coordinating service, maintenance and installation activities across the UK, ensuring engineers, customers and suppliers are aligned to deliver projects and service work efficiently and on schedule.

Reporting directly to the Managing Director, the successful candidate will work closely with clients, service engineers and internal departments to manage workloads, maintain accurate records and ensure excellent customer service throughout the project lifecycle.

Full training will be provided on the company's products, systems and industry standards.

This role would suit an organised and proactive individual with strong communication skills and a technical mindset. Applications are welcomed from experienced coordinators, graduates or college leavers looking to develop a long-term career within a technical engineering environment.

Key Responsibilities

Coordinate service, maintenance and installation activities across multiple customer sites
Schedule engineers and manage workloads to ensure service commitments are delivered on time
Act as a key point of contact for customers, responding to enquiries and providing project updates
Maintain accurate service records, schedules and project documentation
Track project progress and ensure all activities are completed within agreed timescales
Use Microsoft Excel and Microsoft Dynamics 365 to manage service schedules, customer information and project data
Liaise with engineers, suppliers and customers to coordinate resources and site requirements
Support the preparation of quotations, reports and service documentation
Monitor outstanding actions and ensure timely completion of maintenance and service activities
Assist with continuous improvement of service processes and administrative systems
Support the wider team with project coordination and operational activities as requiredWhat We Need From You

Essential:

Strong organisational and planning skills
Excellent communication skills, both written and verbal
Confident dealing with customers, engineers and internal stakeholders
Good working knowledge of Microsoft Office, particularly Excel
Strong attention to detail and ability to manage multiple tasks simultaneously
Ability to work independently and as part of a small, fast-paced team
Positive attitude and willingness to learnDesirable:

Previous experience in a service coordination, project coordination, scheduling or administrative role
Experience using Microsoft Dynamics 365 or similar ERP/CRM systems
Technical, engineering or construction industry exposure
Experience coordinating field-based engineers or maintenance teams
Engineering qualification, college course or technical education background
Understanding of service, maintenance or project delivery environmentsWhat We Offer

Salary of £30,000 - £35,000 depending on experience
Discretionary annual bonus
Company pension scheme
21 days holiday plus all English bank holidays
Company laptop and full IT setup
Full training on company products, systems and industry standards
Ongoing development opportunities within a growing engineering business
Opportunity to build a long-term career in a specialist technical sectorWorking Pattern & Location

37.5 hours per week, Monday to Friday.

This is primarily an office-based position, although occasional site visits may be required as part of training and development.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for
Only candidates based in UK and eligible to work in UK are allowed