Technical Service Delivery Specialist

?? Technical Operations - Technical Services Delivery
?? Newport (Hybrid Working)
?? £60,000 - £69,000 per annum + benefits

What You'll Do:

Become the operational bridge between technical teams, support partners, and the wider business in this vital service delivery role. As part of a growing Technical Operations team, you'll lead on representing IT at governance boards, driving service improvements, and ensuring operational resilience across both business and CNI platforms.

You'll be responsible for overseeing change, incident, and problem management activities, coordinating supplier delivery, and supporting secure, compliant solutions that align with business needs.

What You'll Bring:

• Strong experience in a technical service delivery or IT operations role, ideally within an ITIL framework
• Proven understanding of incident, problem, change, and capacity management processes
• Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure
• Ability to manage technical discussions and represent operations in formal forums
• Familiarity with LeanIX or similar documentation tools for maintaining infrastructure records
• A proactive, self-starting attitude with a customer-focused mindset
• Experience working in or alongside cybersecurity teams and knowledge of CNI environments is desirable

Benefits:

• 25 days annual leave plus bank holidays
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Annual salary review
• Discretionary annual bonus up to 15%

Why You Should Apply:

This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step.

Ready to Apply?

Contact Daniel Newton to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!