N

Technical Service Desk

salary Salary :

£28 - 30 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Technical Service Desk

Role :Technical Service Desk

Location :Westhill, Aberdeen(Onsite)

Duration: Full-time

 

  • Graduate with Minimum 3+ years of experience in service Desk .
  • Excellent communication and conversation skills in English with a Versant Score of 70.
  • Good Knowledge of Incident, Change and Problem Management
  • Manage Service Desk activities, including
  • Owning overall responsibility for Incident and Service Request process handling on the Service Desk
  • Liaise with the Service Manager
  • Help with the development and issuance of Service Desk Operational Reports
  • Liaise with the designated Change lead as requested
  • Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc
  • Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority
  • Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism
  • Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles.
  • Attend voice calls
  • Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket.
  • Use Remote Desktop to assist the end users as require
Original job Technical Service Desk posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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