Technical Service Manager - SW & Midlands

Ideal candidate will be looking after South West & Midlands as Technical Service Manager so can live in either place or between the two.

Key Purpose of the Job:

Service and maintenance of Intruder Detection, CCTV and Access Control systems, along with maintenance of electronic fire alarm systems in accordance with the current standards

Assist the REM in the recruitment, retention, motivation, and development of the regional Engineering team.

Assist Supervisors and Engineers to deliver a high standard of customer service to their allocated contracts and sites within the region, maximising profitability and always retaining KPI’s in line with SLAs.

Key Job Responsibilities:

• Conduct corrective and preventative maintenance of various intruder, CCTV and access control, fire alarms (both conventional and addressable) along with high-level fault finding within basic to complex systems.
  


• Support Engineers and Supervisors technically and attend problematic sites to resolve any/all issues if required.
  


• Mentoring of other Engineers and identification of training needs
  


• Help deliver maintenance and fault-finding (corrective) KPI’s & agreed targets, e.g., first time fix, repeat visits, etc.
  


• Audit of all KST Engineers and Sub-Contractors as directed by REM and Compliance, including H&S.
  


• Drive improvement across the regional Engineering team and contribute to the wider business.
  


• Assist with On-Call Rota for OOH callouts by providing telephone and remote support
  


• Ensure On-Call Rota is in place and covered each month.
  


• Assist with field-based Engineers Performance Appraisals.
  


• Demonstrate system operation to clients and provide operator training.
  


• Assist the REM and Installation Manager with service/project planning and implementation.
  


• Support the REM in all aspects of service delivery
  


• Provide detailed reports and feedback on KST Engineers and Sub-Contractors along with technical site audits, providing solutions and changes where applicable.
  


• Provide Management cover for the region in the absence of the REM
  


• Any other reasonable requests from management
  


• The post holder will ensure the health, safety, and welfare of themselves and their team in accordance with Kings Policy.
  

Requirements

Essential Requirements for the job:

• Effective communication skills
  


• High-level fault-finding skills & demonstrable first-time fix rates
  


• A proven background and experience of working within both security & fire engineering
  


• Ability to demonstrate a working knowledge of various intruder panels, e.g., Galaxy, Menvier & Scantronic.
  


• Network/IP based product experience
  


• Experience of undertaking service repair work
  


• Experience of conventional and addressable fire systems across a range of manufacturers equipment
  


• Good installation practices
  


• Knowledge of integration of detection systems into other disciplines would be a real advantage
  


• Full understanding of BS5839 and all relevant NACP’s is essential
  


• Full driving license
  

Desirable requirements for the job:

• Advanced Fire Alarm & Security systems knowledge
  


• Electrical or Electronic background
  


• FIA Service & Maintenance of Fire Extinguishers
  


• Good overall fire product knowledge
  


• Previous experience of supervising or managing persons or a team
  

Benefits

Why work for us?

• Performance Related Pay - opportunity to earn up to additional £2,000 yearly (paid quarterly)
  


• High OTE available
  


• Paid Travel time after 30 minutes
  


• Paid Overtime at premium rate
  


• Standby allowance for on call
  


• Full Remote Technical Support
  


• Company Car with private use option
  


• Life Insurance
  


• Company Health Care Plan
  


• 25 days holiday + 8 bank holidays
  


• Day back in lieu when bank holiday worked
  


• Immediate start available
  


• Career development opportunities
  


• Referral Scheme
  


• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
  


• Wagestream – Get instant access to your wages through our financial wellbeing tool.
  

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.