Technical Service Supervisor

Reporting to the Technical Services Manager, the Technical Services Supervisor is responsible for leading and supporting the Technical Communicators to ensure the consistent delivery of high-quality technical support, assisting with strategy delivery and process engagement with the wider WesTrac business, and the effective management and resolution of product-related issues across the business. The role plays a critical part in maintaining strong communication channels between Technical Services, operational teams, customers, and Caterpillar, ensuring product health concerns are identified, investigated, communicated, and resolved in a timely and professional manner.

Department Overview: Client Solutions – Technical Services - Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions.

Roster – 5 Days on, Monday to Friday 8.5 Hrs / Day (including meal break)

What You'll Do:

• Lead a team of technical experts in support and troubleshooting advice to internal and external stakeholders


• Act as the key liaison between the dealership and Caterpillar for technical issue management and escalation


• Mentor and develop team capability through knowledge share, coaching and collaboration


• Maintain accurate records within technical database


• Support workload management, team development, and operational priorities to meet business objectives

Skills & Experience:

• Trade qualification in heavy equipment repair or related field preferred


• Strong technical and product knowledge of Caterpillar equipment and operating systems would be advantageous


• Demonstrated leadership experience within a dealership, technical support, or supervisory environment


• Excellent diagnostic, analytical, communication, and stakeholder management skills


• Project management skills and experience highly desirable


• Ability to manage competing priorities and deliver outcomes within tight deadlines


• Intermediate computer literacy skills, including MS Office applications

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.


• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute


• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles


• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5856