Technical Services Coordinator

Location: Burton Manufacturing Site
Salary: Up to £35,000 per annum
Contract Type: Full-Time, Permanent
Reports To: Compliance Manager
Department: Product Integrity

Join a reputable, well-known household name in the food manufacturing industry, recognised for its commitment to quality, innovation, and sustainability. This is a fantastic opportunity to be part of a forward-thinking organisation that values its people and promotes continuous improvement.

This role is ideal for someone currently working as a Technical Services Coordinator or in a similar technical compliance role within food manufacturing. As Technical Services Coordinator, you will lead the administrative and analytical functions of the compliance team, ensuring robust systems are in place to support food safety, quality, and regulatory standards.

Compliance & Quality Systems

• Manage and maintain the site’s Quality Management System (QMS), ensuring documentation is current, controlled, and audit-ready.
• Lead document control processes, including version control, approvals, and accessibility.

Complaints & Non-Conformance

• Oversee the logging, investigation, and resolution of customer and internal complaints.
• Conduct trend analysis to identify root causes and support corrective actions.

KPI & Data Reporting

• Own compliance and food safety KPI reporting, providing insights and trend analysis to support decision-making.
• Collaborate with cross-functional teams to drive improvements based on data findings.

Audit & Regulatory Support

• Prepare for internal and external audits (BRC, HACCP, GMP), ensuring all documentation is accurate and accessible.
• Support follow-up on non-conformances and corrective actions.

Supplier & Sample Management

• Manage returned product samples and coordinate with suppliers on non-conforming materials.
• Ensure traceability and compliance documentation is complete and accurate.

Training & Mentorship

• Mentor and support the Compliance Administrator, fostering a culture of excellence and continuous learning.
• Deliver hygiene and compliance training across the site.

Process Improvement

• Identify opportunities to streamline compliance processes and support digitalisation initiatives.

Experience & Skills

• Proven experience in a technical services or compliance role within food manufacturing.
• Strong understanding of QMS, document control, complaints handling, and audit preparation.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and compliance tracking tools.
• Analytical mindset with experience in KPI tracking and reporting.
• Previous mentoring or leadership experience is desirable.

Personal Attributes

• Highly organised and detail-oriented.
• Strong communicator with the ability to influence and collaborate across teams.
• Proactive, self-motivated, and passionate about food safety and quality.

• Be part of a respected brand with a strong industry presence.
• Work in a collaborative, values-driven environment.
• Opportunities for professional development and career progression.