Technical Services Director Aviation (Insurance policy wordings)

Job Title: Technical Services Director – Aviation

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).


• Good work life balance - flexibility to suit you.


• Competitive salary.


• Life Assurance at X4 of your base salary.


• Group Income Protection.


• Generous Annual Leave entitlement.


• Private Medical Insurance.


• Group annual bonus scheme.

Manager says:

Price Forbes Aviation is an ambitious, expansive, and fast-growing team of 65 , consisting of a diverse group of colleagues, many with previous experiences in other brokers .

This newly created role of Technical Services Director reflects the teams needs to not only serve the existing and future complex clients’ needs that require policy wordings but a desire to enhance and build upon our broader technical abilities in collaboration with our existing resources

The role might suit someone from the underwriting or broking community with relevant aviation expertise . The office location could be remote/ home working although a preference for some London based presence is preferred and considered ideal

Purpose of the role:

The Director will lead the build out of our Technical Services Division within the Aviation Division of Price Forbes, incorporating the former business units of Piiq, Price Forbes, Besso and Ed Broking teams.

Key Role Accountabilities:

• To assume the activities required and associated with the newly created role of Senior Technical Services Director across the division


• While not exhaustive the following are some of the core responsibilities and activities 


• Prepare policy wordings as required to support the major clients


• Evaluate our current policy wording client count inventory / methods of storage and archiving


• Assess the volume of policy wordings vs resource currently available and recommend resource changes as required


• Review our current policy wording templates and where necessary look to expand and improve in conjunction with relevant colleagues


• To audit our current technical capabilities across the team and identify subject matter experts in relevant segments and identify knowledge gaps that require further training for more junior colleagues


• Lead the build out of aviation clause library for all colleagues to access


• Establish an internal governance protocol for those colleagues currently authorised to issue policy wordings


• Work with other appropriate colleagues to review, update and enhance current slip templates.


• Chair a monthly Technical Services Group drawing from current team resources


• Brief the entire team on relevant matters arising at the monthly all colleague call


• Participate with market technical forums as required


• Interact with insurers on an informal basis as required to enhance our capabilities


• Act as the LIIBA representative for the team


• Carry out additional projects, duties and tasks as identified and or agreed with CEO and Senior Management.


• Review and oversee our QA protocols, supporting and guiding colleagues that have delegated authority to approve draft slips.


• Assess our current protocols for issuing Certificates of Insurance


• Lead the delivery of ad-hoc training/ mentoring and guidance – not only for Account Managers but also for the wider Aviation Teams with respect to coverage, clauses and wordings.


• Client interaction and travel as required

Qualifications & Experience:

• Aviation market experience


• Strong interpersonal, communication and leadership skills


• knowledge of the EU Regulation 785/2004 and 285/2010


• To be aware of legal and jurisdictional requirements in territorial limits worked on and maintain up to date knowledge of current market practices


• Proficient in MS Office (Word, Excel and PowerPoint).

Person Specification:

•  Accurate and attentive to detail.


•  Collaborative team working approach.


•  Assertive and confident communicator with a positive attitude.


• Good written language skills.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.


• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.


• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.


• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.


We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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