Technical Services Lead

The Company

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a like minded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.  

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate.  Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.  

Fora is London’s leading provider of flexible office spaces .   All of our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week.  We pride ourselves on being a highly collaborative team, with our best work happening in-person, at our Fitzrovia-based headquarters. Our current working pattern allows for all head-office employees to work remotely one day per week. 

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The Role

We are looking for a proactive and experienced Technical Services Lead is to lead the delivery of technical services across a high-profile, 2.0 million sqft real estate portfolio in London.

In this pivotal role, you will be accountable for ensuring the effective operational management of all technical service contracts, including planned preventative maintenance, reactive works, client-driven enhancements, compliance, Lifecycle planning and capital expenditure projects.

You will be stepping into a fast-paced, high-performance environment and will lead an established, well-structured, and high-performing team. Strong leadership, technical expertise, and operational oversight will be essential to drive continued excellence across the portfolio.

Knowledge and experience

• Proven experience in a technical service management role is essential
• Proven experience of large portfolio management experience
• Experience managing maintenance contracts from a client or contractor side
• Strong leadership skills with the ability to motivate and develop a team.
• Experience managing employees
• Experience managing facilities projects relating to technical services

Job Specific and Technical Skills

• Ability to build strong working relationships with contractors
• Excellent problem-solving and analytical abilities.
• Ability to interrogate building issues and come to conclusions
• Ability to challenge contractor costs where required

Education and qualifications

• Mechanically or electrically qualified (F-Gas or 18th addition)
• Bachelor’s degree or similar in Facilities Management, Engineering or Business management, or demonstrable work experience in the above fields.
• IOSH or NEBOSH

• Flexible working hours
• Hybrid working - 4 Days in the office and 1 day WFA weekly
• 28 days annual leave
• Birthday Leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• Study support
•  5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes