Technical Services Manager

A leading UK food manufacturer supplying major retail customers is seeking an experienced Technical Services Manager to join its senior technical team.

This is a high-profile customer-facing role responsible for managing retailer relationships, ensuring compliance with customer standards and driving continuous improvement across food safety, quality and technical performance.

The successful candidate will act as a key link between customers and operational teams, ensuring that products consistently meet regulatory, legal and customer requirements while supporting business growth and technical excellence.

Key Responsibilities

* Manage technical relationships with major UK retail customers.

* Act as the primary point of contact for customer technical queries, audits and reviews.

* Ensure compliance with retailer standards, food safety requirements and relevant legislation.

* Lead customer visits, technical meetings and site inspections.

* Manage customer complaints, investigations and corrective action programmes.

* Oversee technical aspects of product launches, specification changes and continuous improvement projects.

* Monitor and report on technical KPIs, customer performance metrics and compliance trends.

* Support internal, customer and third-party audits.

* Work closely with Quality, Operations, NPD and Supply Chain teams to drive technical performance.

* Lead root cause investigations and implement preventative actions.

* Support the development and implementation of technical strategies aligned to business objectives.

* Coach and develop members of the technical team.

Candidate Profile

We are interested in speaking with candidates who have:

* Experience in a Technical Services, Customer Technical, Technical Manager or Quality Manager position within food manufacturing.

* Strong knowledge of retailer standards, BRCGS requirements, HACCP and food legislation.

* Experience working directly with major UK retailers.

* Excellent communication and stakeholder management skills.

* A proven track record of managing customer relationships and delivering successful audit outcomes.

* Strong problem-solving and continuous improvement capabilities.

* The ability to influence and build relationships at all levels of the business.

What's on Offer

* Opportunity to join a market-leading food manufacturing business.

* High level of customer exposure and strategic responsibility.

* Supportive and collaborative technical leadership team.

* Competitive salary, bonus and benefits package.

* Excellent opportunities for career progression and professional development
Only candidates based in UK and eligible to work in UK are allowed