Technical Services Manager

Technical Services Manager in Weston Longville, Norwich (NR9), NR9 5SP | Glue Resourcing Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Field Manager Anglian Norwich (NR6), NR6 £39,045.44 - 39,045.44 per year + Car 1 day ago Kitchen and Bathroom Design/Sales Consultant wickes East Anglia Competitive 1 week ago HNW Executive Employment Specialists Norwich (NR1) £30000 - £35000 per annum + bonus 1 day ago Business Manager Group 1 Automotive Norwich (NR2), NR2 4LX 1 week ago Field Service Engineer Equals One Ltd Tin Town, Norwich (NR7), NR7 From £30,000 to £60,000 per annum + Bonus 1 month ago Aftersales Manager Group 1 Automotive Norwich (NR5), NR5 0JH 3 weeks ago Commercial Account Executive Employment Specialists Norwich (NR1) £55000 - £65000 per annum + Bonus & Commission & car allowance 2 weeks ago Delivery Driver InPost Norwich (NR6) Up to £18 per hour + Paid Per Parcel 2 weeks ago Team Leader - Green Spaces Norfolk County Council Norfolk Competitive 6 days ago Specialist Integral UK Ltd Norfolk Competitive 1 month ago Technical Services Manager Glue Resourcing Weston Longville, Norwich (NR9), NR9 5SP Permanent Published: 2 weeks ago £50,000 per annum Apply Save Technical Services Manager Glue Resourcing Apply Technical Service Manager Location: Norwich Salary: £50,000 Job Type: Permanent Sector : Coffee The Opportunity We are looking for an experienced Technical Service Manager to take ownership of technical standards, engineering quality and technical escalation across all regions. This is a key technical leadership position, responsible for protecting the technical integrity, safety and workmanship standards of the engineering function, while ensuring engineers have the procedures, training and support required to deliver consistently high standards. Key Responsibilities Technical Standards & Procedures Define and maintain service procedures and technical standards. Establish and maintain installation standards. Ensure compliance with manufacturer requirements. Produce and manage technical bulletins. Develop and maintain safety protocols. Conduct regular reviews of technical standards and SOPs. Technical Escalation Act as the senior point of escalation for complex technical faults. Investigate persistent and repeat technical issues. Liaise directly with manufacturers where required. Assess and approve non-standard technical solutions. Work closely with Field Service Managers and Regional Technical Leads to resolve technical issues effectively. Training & Accreditation Design and maintain the technical training framework. Develop competency sign-off processes. Provide technical support to Regional Technical Leads. Oversee senior technician accreditation. Monitor training completion and technical competency across the engineering function. Performance & Continuous Improvement You will be responsible for monitoring key technical performance indicators, including: Technical audit pass rates. Warranty rejection rates. Reduction in repeat technical faults. Training completion. Safety compliance. You will also produce regular technical audit reports covering quality, warranty performance and repeat faults, using the findings to drive continuous improvement. Working Relationships The role will work closely with the Field Service Manager and Regional Technical Leads, including weekly technical performance and escalation meetings, quarterly training matrix reviews, and ongoing manufacturer engagement. About You We are looking for a technically strong and experienced engineering professional who can combine hands-on technical expertise with leadership, structure, and accountability. You will be comfortable dealing with complex faults and technical escalations, working with manufacturers, setting technical standards, and developing the capability of engineers through effective training and accreditation. Most importantly, you will have the authority and credibility to influence technical standards across the organisation and ensure that safety, quality, and workmanship remain consistently high. Why Join? A client with a fantastic company culture who really do value each and every employee. A family run business with an exceptional growth strategy, led by a passionate, driven, super talented leadership team in which you will play a pivotal role. This is an excellent opportunity for an experienced technical professional to take ownership of technical standards and engineering quality across a multi-region operation, with the opportunity to make a significant impact on technical performance, training, and continuous improvement. Apply Similar Technical Services Manager Jobs Popular with Other Job Seekers Field Manager Anglian Norwich (NR6), NR6 £39,045.44 - 39,045.44 per year + Car 1 day ago Kitchen and Bathroom Design/Sales Consultant wickes East Anglia Competitive 1 week ago HNW Executive Employment Specialists Norwich (NR1) £30000 - £35000 per annum + bonus 1 day ago Business Manager Group 1 Automotive Norwich (NR2), NR2 4LX 1 week ago Field Service Engineer Equals One Ltd Tin Town, Norwich (NR7), NR7 From £30,000 to £60,000 per annum + Bonus 1 month ago Aftersales Manager Group 1 Automotive Norwich (NR5), NR5 0JH 3 weeks ago Commercial Account Executive Employment Specialists Norwich (NR1) £55000 - £65000 per annum + Bonus & Commission & car allowance 2 weeks ago Delivery Driver InPost Norwich (NR6) Up to £18 per hour + Paid Per Parcel 2 weeks ago Team Leader - Green Spaces Norfolk County Council Norfolk Competitive 6 days ago Specialist Integral UK Ltd Norfolk Competitive 1 month ago Technical Services Manager jobs Technical Services Manager jobs in Weston Longville Engineering jobs Engineering jobs in Weston Longville Technician jobs Technician jobs in Weston Longville Jobs in Weston Longville Service Desk Manager jobs Services Manager jobs Service Technician jobs Service Management jobs Technical Manager jobs Technical Customer Manager jobs Technical Service jobs Technical Support Advisor jobs Service Manager jobs Technical Account Manager jobs Services Technician jobs Technical Service Manager jobs Customer Support Specialist jobs Technical Support jobs Sales Technical Advisor jobs Technical Sales Support jobs Get hired. 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