Technical Supervisor

Technical Supervisor in Bolton (BL1) | Keoghs Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search Technical Supervisor Keoghs View Profile Bolton (BL1) Permanent Published: 3 weeks ago Competitive + Benefits Apply Save Technical Supervisor Keoghs Apply Technical Supervisor This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view. The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s. Key Responsibilities Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained. Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise. Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal. Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs. Manage individual file handlers on a performance improvement plan when relating to technical issues. Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director. Handle a caseload of approximately 10-15 claims with a value exceeding £25k. To ensure compliance with the SRA Standards and Regulations. Adhere to the Keoghs Values. Skills, Knowledge and Expertise Credit hire experience either defendant (preferable) or claimant. Qualified Solicitor or equivalent Previous experience of handling own caseload. Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines. Excellent listening and verbal communication skills. Ability to anticipate problems and identify solutions. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation About Keoghs Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector. With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry Apply In Short Industry Founded Location 18 Hill St, Belfast BT1 2LA, UK Company size Keoghs Keoghs is the leading provider of claims-related services to insurers, businesses and other suppliers to the insurance sector. Keoghs Northern Ireland LLP provides a full range of legal and claims related services to the Northern Irish insurance market. With an extensive level of expertise, from industrial disease and employers’ liability through to catastrophic and counter-fraud claims, the Northern Ireland team provides UK-wide partner-led support with a focus on the requirements of Keoghs’ Northern Irish based clients. 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