Technical Support Administrator

Company : Gillespie And Partners

Job Type : Full Time

London, United Kingdom

Job Description - Technical Support Administrator

Job Description

TTP - Temporary to Permanent Job

The position is with prestigious US Asset Manager who is looking to add a Technical Support Administrator to support their office in London.

Technical Support Administrator to provide hands-on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.

Responsibilities include:

Provide a single point of contact for end-users to receive technical support and maintenance within the organization’s desktop computing environment
Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance
Troubleshoot problems in a timely and accurate fashion
Support the Sr Infrastructure Engineer on firm-wide technical initiatives
Providing quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users
Support of desktop technology and desktop applications in Windows environments
Troubleshooting Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
Take ownership of supporting IT systems, post-implementation

Requirements

2+ years of progressive technical support experience required
Experience supporting end user technologies (i.e. Phones, iPads, Android based phones)
Understanding of Active Directory and group policies
Knowledge of Windows 2012, Active Directory, VMWare, O365
Strong communication and customer service skills across all levels of an organization.
Strong analytical and problem-solving skills are a must as well as the ability to work well independently.
Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions
Strong diagnostic/ troubleshooting skills
Proven ability to quickly learn a wide range of technologies
Understanding of cyber security frameworks and guideline
Experience in working in a hedge fund, private equity or investment management firm is a plus

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Technical Support Administrator

Job Description - Technical Support Administrator

Job Description

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