Technical Support Administrator

Technical Support Administrator, Congleton, Permanent, £23,000 + Bonus
Forrest Recruitment Ltd are currently supporting a local technical organisation in the heart of Congleton, who offer high quality products within their field. As a successful Technical Support Administrator will join a dynamic and friendly team of 6 and report directly to the Head of Technical Support and become a vital part of the business. This is a great opportunity for someone who enjoys resolving issues and delivering a high standard of service to customers.
Duties will include:
Providing support to service users
Troubleshooting any issues that arise
Promoting and upselling the products and services
Managing client relationships
Working to SLAs to ensure timely responses
If you have previous customer service experience, are driven, happy to pick up the phone, well organised and proactive then we want to hear from you. The company offer a bonus scheme to enhance your earnings, casual dress, company events, and is dog friendly!
For more information regarding this role, please call Nicola or Amy on 01270 251251 or forward your CV for consideration.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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