Technical Support Advisor

Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues.

Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues.

Client Details

A leading international critical IoT connectivity expert provider specialising in sectors including Building & Security, Healthcare & Telecare, Infrastructure, Retail & Hospitality, and Transport & Logistics.

Description

This role will encompass a range of responsibilities including but not limited to:

• Handling inbound and outbound calls
• Liaising with mobile network providers
• Assisting with sales team queries
• Completing product investigation
• Creating support tickets and follow up

Profile

• Excellent communication skills both written and verbal.
• Ability to understand, diagnose and assist in a busy support environment
• 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
• PC Literate, including Word, Excel, E- Mail.
• Good organisational skills

Job Offer

• 25 days holiday (increases by 1 day for each completed 5 years service up to a max of 30 days)
• Annual bonus scheme & annual salary review
• Statutory Pension Contribution
• Life assurance 4x basic salary
• Green electric salary sacrifice car scheme
• Perkbox membership
• Ride-to-Work
• £50 contribution towards eye care per annum
• £25 p/month contribution towards gym membership
• £20 contribution towards a Flu Jab
• £1,000 Refer a Friend bonus