Technical Support Advisor - German Speaking

Technical Support Advisor - German Speaking in Brighton (BN1), BN1 9HU | Paxton Access Search Search Technical Support Advisor - German Speaking Paxton Access View Profile Brighton (BN1), BN1 9HU Permanent Published: 1 month ago Flexibility dependant on experience Technical Support Advisor - German Speaking Paxton Access At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits? We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on! Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield. Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa! Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food. Discounted fitness memberships up to 75% off in your area with GymFlex. Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team. Tech, bike, and travel or season ticket loans. 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies™. About the role Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one. Delivering accurate technical product support to our German and UK installers or customers via phone, email, or webchat. Handling any sales or returns process requests Troubleshooting, diagnosing, and resolving installation issues in a timely manner Working closely with other teams within Paxton to trial and test new products or features What are we looking for? Fluent in speaking and writing German. For you to be passionate about providing first class customer service and want to learn a diverse product range. Do what you do best and learn about our products and technology and confidently communicate with customers. The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway. In Short Industry Engineering & Manufacture Founded 1985 Location Brighton, BN1 9HU Company size 200 - 499 About us We are a Sussex based tech-company, ranked one of the ‘Best
Places to Work’ by the Sunday Times. But it is the people at Paxton that make
this a great place to work. Collaboration is key to our success, and every
member of our team has their part to play. With over 30 years of experience, we design and manufacture
market-leading security solutions for a range of buildings. Around 30,000
buildings each year are secured globally with Paxton products. Our global Head
Office is based in Brighton, we have colleagues in 12 countries and we export
to over 60 countries worldwide. Real people We are committed to creating a workplace that will provide
you with opportunities to develop your skills and uncover your true potential.
We employ talented people around the world and across a variety of roles, so
you’ll be in good company. It is the people at Paxton that make this a great place to
work. Collaboration is key to our success, and every member of our team has
their part to play. We believe it is important to foster a sense of community
and hold regular social events and catch ups. Our staff also participate in a
variety of charity volunteer days supporting local good causes. Culture at Paxton At Paxton we are proud to acknowledge the diversity of our
brilliant team, from engineers to customer support technicians, product
trainers, HR, finance, and sales and marketing professionals alike. We all
contribute to making Paxton a great place to work and bringing word-class
products and services to our customers. An important forum that Paxton uses to help identify company
celebrations that promote employee wellbeing is the Equality, Diversity and
Inclusion (EDI) Group. The group consists of people from across the company who
are committed to engaging with colleagues to understand their needs at work,
and seeking to establish, recommend, implement, and oversee initiatives to
continually strive for an equitable, diverse, and inclusive work culture. Carbon Neutral We have measured our first ever carbon footprint and
embarked on a clear and focussed reduction plan to improve our impact on the
environment. Working with Carbon Footprint Ltd to ensure accurate data
reporting, we recorded a total of 2,541 tCO₂e produced in 2022, equivalent to
approximately 1,550 economy return flights from Heathrow to New York. While introducing several operational changes that reduce
carbon, we have invested in three global projects that actively prevent carbon
from reaching the atmosphere and that best reflect its company values – helping
to provide safe water at a project in Zambia and investing in solar and wind
farms in Thailand and India. Modern workplace “Paxton has invested in my development, and I’ve grown in
confidence and experience whilst working here. I have seen that working hard
has afforded me more responsibility, and a more interesting mix of activity.” It can be daunting to start a new job at a new company. So
we will support you with… A range of in-house training initiatives Courses from leading training providers Your own personal development plan The support to fulfil your career goals and ambition Our global Head Office in central Brighton provides our
employees with a modern, innovative workspace with all the latest technology.
In our Eastbourne manufacturing facility our team work with state-of-the-art
equipment to make manufacturing and product assembly simple and efficient. We also have offices in five other locations around the
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