Technical Support Analyst

Are you an experienced Software Support Analyst, looking for a new career move, in to a recently invested & growing UK software product company?

Do you possess outstanding customer support skills, with a problem-solving mindset & the ambition to progress in a scaling software company, into 3rd line, product management or even development further down the line?

If so & you have some experience in providing exceptional technical customer support as part of a very good team of like-minded people – we’d like to hear from you!

Role title: Software Support Analyst / Consultant. Technical Support Analyst. 2nd line support.

Location: Banbury, Oxfordshire. Due to the nature of the role, we cannot offer our usual hybrid working – so this will be 5 days a week on site, in the Banbury office. After time, we hope for this to become more flexible! Good commutes from: Oxford, Warwick, Milton Keynes, Leamington Spa, Bicester, etc.

Salary: £30K - £35K Basic + Benefits package. Office hours, weekdays only.

We’d hope that an experienced Support Analyst will know what to bring to the role! However, see below for what we’d expect & for an idea of what your day-to-day would be.

- To handle incoming technical support incidents, requests and changes. Review and investigate support issues escalated to second line

- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)

- Attend customer premises from time to time to perform on-site work (very occasionally)

- You’ll have excellent communication skills, both written and verbal, with a friendly, confident and professional telephone manner.?

- Very eager to learn new skills and invest in personal development.?

- Good knowledge and experience with Zendesk & Jira. MySQL preferred if you have some good basics on this.

- Roughly, we’d expect this person to have a minimum of three years in technical support, but this is only a rough gauge.

So, if you’d like to be the support to our software & work with our awesome customers, then please hit the apply now button, or get in touch!

Many thanks.