Technical Support Analyst

Talentworx are working with an MSP in Ayrshire who are looking to recruit a Technical Support Analyst to join their 2nd and 3rd line Service Desk team. You will need to possess a good technical knowledge of installing and supporting varied types of hardware and software. You will also be experienced in providing excellent customer service and incident resolution.

Job Types: Full-time, Permanent

Salary: £25K-£32K DOE

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Profit sharing (£1000-£1500 PA, Tax free)
On Call Rota (£1500 PA)
Sick pay

Key Responsibilities:

Providing remote customer focused 2nd and 3rd line IT support
Resolving customer issues within predefined service level agreements
Provide support to field based engineers
Liaising with third party suppliers

Required Skills:

Strong understanding of general IT Support including using various methods of remote support.
Good technical and analytical skills.
Experience with Microsoft server products, Remote desktop services, Office 365, Azure\ AWS, Dealing with third party software, and VMWare and Hyper V Knowledge is essential.
Ideally have good networking experience – preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies.
Verifiable experience providing desktop support to end users.
Solid experience in problem analysis and resolution of software problems.
Innovative thinker who is positive, proactive and readily embraces change.
Ability to handle clients professionally during all interfaces.
Strong written and verbal communication skills.
Must be able to provide root cause analysis.
Successful candidate will require a Disclosure Scotland Check.

Qualifications & Experience:

1+ years’ experience is essential with an understanding of Microsoft based network environments.
This position would preferably be in a similar MSP type business providing 2nd Line IT Support to SMEs, Public Sector and Enterprise environments.

Travel:

The role is office based in the service desk team however the candidate should be willing to visit clients sites if required.

Schedule:

8 hour shift
Monday to Friday

Work Location: In person