Technical Support & Parts Coordinator

We are seeking a Technical Support & Parts Coordinator to join a team in a dynamic mobility equipment sales and service environment.

This position plays a key role in ensuring a smooth order process for both new equipment and spare parts, supporting customers through excellent communication and technical understanding.

The ideal candidate will be a confident communicator, tech-savvy, and have prior experience in a parts-based retail or service environment (e.g. automotive, machinery, or similar). This role blends customer service with practical knowledge of mechanical systems and parts identification, using product drawings and service manuals.

Key Responsibilities:

• Handle customer orders and enquiries via phone, email, and our website ordering system.
• Pick, pack, and dispatch orders accurately and efficiently.
• Identify spare parts and components based on equipment drawings, plans, and part lists.
• Assist customers with basic troubleshooting and part identification.
• Maintain accurate records of orders, stock levels, and part requests.
• Liaise with the service and warehouse teams to ensure timely order fulfilment and support.
• Support onsite service visits and deliveries as required.
• Maintain a clean, organised, and safety-compliant workspace.
• Provide outstanding customer service with a professional phone and email manner.

Requirements:

• Previous experience in a parts-based role (e.g., automotive parts, tools or hardware, technical sales).
• Strong customer service skills with confident phone and email communication.
• Good general computer literacy - comfortable using order management systems and email.
• Ability to read and interpret technical diagrams, drawings, and manuals.
• A team player with good organisational skills and attention to detail.
• Physically able to assist with packing and loading of items.
• Full UK (or local equivalent) driving licence preferred.

Desirable:

• Experience in the mobility or healthcare equipment sector.
• Familiarity with inventory management software.
• Basic mechanical or electrical knowledge.

This is a full time, temp to perm role.

Interested? Don't wait! Send your application now and we'll get back to you.