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Technical Support Assistant

icon building Company : Fastwarm Ltd
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Technical Support Assistant

We're Hiring: Technical Assistant at Fastwarm Underfloor Heating

Location: Basildon, Essex
Full-time | Permanent

Fastwarm is expanding! As part of our 2025 growth strategy, we’re looking for a Technical Support Assistant to join our dynamic team/

This is an exciting opportunity for someone passionate about all things technical, with great communication skills and a willingness to learn fast in a supportive environment.

What You’ll Be Doing:

  • Assisting our Head of Technical by handling day-to-day technical enquiries via phone, email, WhatsApp, and live chat.
  • Supporting our sales team with technical product guidance and queries.
  • Liaising with suppliers to stay up to date with new product ranges, features, and updates.
  • Creating, editing, and maintaining technical data sheets, manuals, and videos.
  • Keeping internal resources and product info accurate and up to date.
  • Helping troubleshoot technical issues and escalating where necessary.
  • Bringing ideas and feedback to improve our technical processes and materials.

What We’re Looking For:

  • Some experience in a technical support or product-focused role (underfloor heating or building products knowledge is a bonus!).
  • Excellent communication skills - both written and verbal.
  • Comfortable using email, messaging apps, and technical platforms.
  • Confident with documentation and ideally some experience with video tutorials or manuals.
  • A team player who’s eager to learn and not afraid to ask questions.

What You’ll Get:

  • Competitive salary
  • Ongoing training and support from industry pros
  • Opportunities to grow in a thriving business
  • A fast-paced but friendly work environment
Original job Technical Support Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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