Technical Support Assistant

We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.

This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.

Key Responsibilities - Technical Support Assistant – Newhaven

* Provide first line technical support to customers across the UK and Ireland

* Deliver product training to customers, ensuring effective use and implementation

* Investigate and resolve field based technical issues in a timely and professional manner

* Support major opportunities and key accounts alongside senior technical colleagues

* Monitor market trends, competitor activity, and product developments

* Assist with new product development and rollout through structured processes

* Manage customer complaints, including investigation, resolution, and trend analysis

* Coordinate product returns, including assessment and processing of replacements or credits

* Support operational tasks such as stock handling, goods in checks, and product inspections

* Work closely with international quality teams to identify root causes and implement improvements

About You - Technical Support Assistant – Newhaven

* Previous experience in a technical support, engineering, or product service environment

* Strong problem solving skills with a practical and solutions focused mindset

* Experience managing customer issues and working within quality processes

* Confident communicator with the ability to build strong customer relationships

* Highly organised with good project management skills

* Self motivated and eager to learn and develop

* Full UK driving licence and valid passport required

What’s on Offer - Technical Support Assistant – Newhaven

* A varied and hands on role within a supportive team

* Opportunity to work with innovative products and solutions

* Exposure to both technical and quality functions

* Career development and learning opportunities

If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you
Only candidates based in UK and eligible to work in UK are allowed