Technical Support Coordinator

• Based in Leatherhead
• £26,000 - £28,000 salary (DOE)
• Monday - Friday, 8:30am - 5:30pm

Benefits:

• 23 days holiday + bank holidays
• Pension
• Training provided
• Birthday off

Job Description:

• Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members.
• Accurately log all technical call enquiries in Hubspot.
• Respond to initial customer enquiries and prepare accurate, timely quotations.
• Follow up on quotations and address customer queries.
• Enter service orders into Sage upon receipt of purchase orders.
• Process Engineer service reports through to final invoicing.
• Resolve invoice or payment disputes in collaboration with credit control.
• Review and file Engineers’ site reports in SharePoint job folders.
• Liaise with purchasing to check spare parts availability.
• Regularly review and update Work Instructions to maintain accuracy and relevance.
• Offer constructive and supportive feedback to improve processes and teamwork.

Person Specification:

• Familiarity with on-site technical procedures and service delivery processes.
• Understanding of the full-service order workflow—from initial enquiry to final payment.
• Proficient in using Sage and SharePoint for service order processing and documentation.
• Awareness of individual Engineers’ skills and capabilities to allocate tasks effectively.
• Strong time management and organisational abilities.
• Good working knowledge of Microsoft Office, Hubspot, and Sage.
• Flexible and adaptable to perform duties beyond the defined role when required.
• Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions.
• Willing and able to cover for colleagues during absences or holidays.
• Strong problem-solving skills.
• Confident in promoting products and services during calls or service visits.
• Excellent communication skills, both written and verbal.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.