Technical Support Director

Technical Support Director in St. Georges, Telford (TF2), TF2 9TW | Prince Personnel Limited Search Search Technical Support Director Prince Personnel Limited View Profile St. Georges, Telford (TF2), TF2 9TW Permanent Published: in 1 week Up to £75,000 per annum + Bonus + Car + other perks Technical Support Director Prince Personnel Limited Technical Support Director Telford Permanent Up to circa £75,000 per annum (experience dependant) + Bonus + Car + other perks Are you a hands-on engineering leader ready to make a real impact? This established and globally recognised engineering business is seeking a dynamic Technical Support Director to take full ownership of customer-facing technical functions, with a strong emphasis on strengthening After-sales and Service Support . This critical, high-impact role offers the opportunity to enhance customer experience, elevate operational performance, and lead teams at the heart of product commissioning, service and lifecycle support. You’ll work closely with the board, helping to shape the long-term strategy of a business known for innovation, reliability and worldwide customer trust. As the Technical Support Director, you will be getting involved in: Leading and developing Technical Support, Commissioning and Aftersales teams across cost, quality and delivery metrics Owning the full aftersales operation, including service delivery, maintenance strategies, service engineering performance and spares management Ensuring a seamless transition from commissioning into service support to protect customer uptime and satisfaction Acting as the senior escalation point for complex technical or customer issues, resolving challenges quickly and professionally Enhancing service processes, strengthening service-level performance, and implementing continuous improvement across technical support and aftersales functions Working cross-functionally to improve collaboration between key departments Contributing to strategic planning and long-term operational development, ensuring service and support excellence remains a core business differentiator We are looking for someone who has experience in: Senior leadership experience within engineering or manufacturing Proven experience leading and improving aftersales, technical support or service operations The ability to influence through managers and lead multi-disciplinary teams A track record of improving delivery, customer satisfaction, quality or operational efficiency Strong communication, relationship-building and problem-solving skills A strong technical engineering background A hands-on leadership style combined with strategic capability and experience The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and operations recruitment.With the best jobs around we are an independent agency working hard for you. Reference: AA26775 In Short Industry HR & Recruitment Founded 2003 Location Telford, England Company size 0 - 49 About Us Prince Personnel are an independent
specialist recruitment agency based in Telford, covering Shropshire and
Staffordshire. Whether you are a candidate seeking employment in the
commercial, technical, accounting or financial sectors, or you are an employer
seeking the right staff, we work hard to ensure that we find the perfect match. For candidates... Prince
Personnel pride ourselves in linking you with your perfect temporary or
permanent position. With our team of highly qualified and motivated staff
always at hand for recruitment and job hunting advice, plus our simple and
intuitive online application system, your first choice in seeking your ideal
placement must be Prince Personnel. For employers... We take time to carefully examine and
understand your requirements. We understand the pressures and stresses of team
building and employee placement, and that's why we take time to understand your
organisation and operation through the recruitment process. By working with you—as well as for you—we
are able to select and match candidates with skills and competence to perform
effectively within your workplace. We have a vast knowledge of local business
and our service at Prince Personnel is flexible to suit your business needs. With your own designated consultant project manager,
Prince Personnel become a key member of your recruitment resource, operating on
your behalf with competence, independence, honesty and enthusiasm. Testimonials Ben, Darren and the Prince Personnel team
are always welcoming whenever they answer the phone, taking time to appreciate
our organisational culture, operations and business needs before recommending
several quality candidates. We have worked with Prince Personnel on many
successful placements for accountants and support staff over the years and will
seek to continue our great relationship going forward! HR Officer - Professional Services We have been using Prince Personnel to
supply us with our administrative and finance staff since 2008. Primarily, but
not entirely, this has been for temporary staff. We regularly require cover and
Prince Personnel have invariably been able to provide us with competent,
professional people. I have been dealing with the team for this
entire period meaning that we have been able to build a good working
relationship and with that a good understanding for what we need and what they
can provide for us. We are very happy to be able to recommend
Prince Personnel to you. HR Officer – Research and Development Organisation Similar Technical Support Director Jobs Popular with Other Job Seekers Applications Engineer Samuel Frank St. Georges, Telford (TF2), TF2 From £55,000 to £65,000 per annum + 10% bonus, hybrid working 3 weeks ago Field Service Technician Prince Personnel Limited Telford (TF2) Up to £50,000 per annum (experience dependant & inc OT) 2 weeks ago Field Service Engineer Apogee Corporation** Foregate, Stafford (ST16), ST16 2AX Competitive Salary + Car + Bonus 4 weeks ago Systems Engineer Stealth IT Consulting Limited Stafford Park, Telford (TF3), TF3 From £370 to £420 per day Inside IR35 1 month ago Service Manager Arnold Clark. Shrewsbury (SY1), SY1 4AE £85,000 OTE plus benefits 2 weeks ago Head of Management Information Systems Reed Technology Nantwich (CW5) £51000 - £55000 per annum + Great Benefits 4 weeks ago Field Installation Engineer (Flue Systems) Ernest Gordon Recruitment Cannock (WS11) £28000 - £38000 per annum + Training + Progression + Door to Door Pay 2 weeks ago Field Service Engineer Future Engineering Stafford (ST16) £30000 - £36000 per annum 1 week ago Service Desk Manager Oscar Associates (UK) Limited Stoke-On-Trent (ST1) £40000 - £45000 per annum 1 week ago IT Systems Administrator Muller Dairy Market Drayton (TF9), TF9 3SQ Competitive + Benefits 2 weeks ago Technical Support jobs Technical Support jobs in St. Georges IT jobs IT jobs in St. Georges Technical jobs Technical jobs in St. Georges Jobs in St. Georges IT Support jobs Technical Support Administrator jobs Technical Service jobs Technical Coordinator jobs Technical Support Specialist jobs Support Tech jobs Customer Technical Support jobs Tech jobs Technical Support Engineer jobs Technical Sales Support jobs Technical Support Agent jobs Technical Support Consultant jobs Services Technician jobs Technical Service Manager jobs Technical Officer jobs Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026