Technical Support Engineer

Are you passionate about providing top-notch technical support and solving IT challenges? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you!

Our client, a leading organisation, is seeking a talented Technical Support Engineer to join their dynamic team. You will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of their IT systems.

Key Responsibilities:

• Provide high-quality operational desktop and systems support to end-users.

• Troubleshoot and resolve software and hardware issues via phone, email, and chat.

• Log, track, and prioritise incidents, ensuring timely resolution.

• Escalate complex issues to internal teams and maintain a centralised knowledge base.

• Collaborate with the service delivery team to improve ITSM processes.

• Contribute to service rollouts and implementations.

• Travel to other sites as required for technical assistance.

Essential Skills & Experience:

• Strong experience with Windows Server, Windows 10, Office 365, and MS Azure.

• Experience with Microsoft Enterprise Services (Active Directory, Exchange Server, Configuration Manager, SQL Server).

• Familiarity with ITIL principles.

• Excellent troubleshooting and problem-solving skills.

• Solid communication, diplomacy, and customer service skills.

• Experience with scripting technologies (PowerShell, PowerApps) is desirable.