Technical Support Engineer

Technical Support Engineer
Staffordshire 

Job Title: Technical Support Engineer
Location: Staffordshire
Pay rate: From £26,000 per annum (DOE)
Schedule: Monday to Friday, Full Time (Hybrid working available)

Priority Recruitment are excited to present a fantastic opportunity for a Technical Support Engineer to join a growing UK business based in Staffordshire.

This is a brilliant chance to step into a hands-on IT support role with a company that blends professionalism with purpose. You'll play a key role in keeping the systems and networks running smoothly, ensuring the wider team is set up for success. It’s perfect for someone passionate about tech, who’s looking to make a real impact in a business that values service, trust and the pursuit of excellence.

What’s in it for you:

• Salary starting from £26,000 (dependent on experience)
• Hybrid working (1 day from home per week)
• 25 days holiday + Bank Holidays
• Full Christmas shutdown
• Work-based pension
• Company sick pay & mental health initiative
• Free on-site parking
• Excellent office space with social and breakout areas
• Dress-down days and regular social events

About the Role:

• Be the go-to person for all internal IT and tech-related issues
• Troubleshoot hardware, software, and network faults
• Work closely with an external IT partner for more complex problems
• Manage IT inventory and maintain all systems and equipment across teams
• Support GDPR compliance and assist with Cyber Essentials accreditations
• Contribute to system/process improvements and identify new tech solutions
• Liaise with suppliers and support automation/CRM projects
• Maintain a safe and tidy comms room and support the Collect system

Who You Are:

• Experienced in IT support, with strong knowledge of hardware/software setups
• A confident communicator—clear, tactful, and people-friendly
• Organised and able to multitask across systems and responsibilities
• Proactive, commercially aware, and always on the lookout for improvements
• Flexible, willing to learn, and enthusiastic about driving efficiency

  Whether you’re already in a Technical Support role or ready for your next step, this is an excellent opportunity to grow with a values-driven business that truly invests in its people.

Apply now to find out more—we’d love to hear from you!