Technical Support Engineer

Our client is seeking a dynamic and ambitious Technical Support Engineer (Mechanical bias). The ideal Technical (Sales) Support Engineer will have a mechanical engineering degree/background.

Salary: £35,000 to £40,000 pa

Location: West Kent - near Bromley/Orpington

Hours: Monday - Friday 8.30am - 5.30pm

Benefits: Company Pension Scheme

Private Health Insurance - After the qualifying period

20 days holiday, plus bank holidays plus an additional 3-4 days over the Christmas Period.

After 5 years of continuous service the holiday is increased by 2 days and then an additional day for every year worked with a cut off at 5 extra days

The Technical Support Engineer will be fully office based and in time will be required to travel - UK driving license essential. The Technical Support Engineer role supports the field sales team with pre and after sales advice, quoting, follow up calls (no out bound sales).

• Maintain long-term relationships with existing clients through managing and interpreting their requirements
• Monitor USA/UK/Asia/Europe/China/ROW with regards to quotes converted through to orders.
• Preparing client quotations for spares, whole systems and following them up to see if the quotes met with their expectations and updating the CRM system accordingly
• Providing pre-sales technical assistance and product training, and sales support services
• Making technical presentations and demonstrating how a product meets client needs
• Liaising with the engineering team
• Producing, maintaining and editing the price lists

Skills and Qualifications Required

• Degree in Mechanical Engineering/Engineering is desirable or qualified by experience
• 2 years previous experience working within Engineering, sales is preferred
• Excellent communication skills, comfortable with speaking to customers on the phone
• Flexible and have a can-do attitude
• Team Player - essential
• Proficient in Microsoft Office (Excel, PowerPoint, Work and Outlook