Technical Support Engineer

Technical Support Engineer
Full-Time Permanent
£40,000 - £60,000 Depending on experience
Leeds-based (Hybrid after 6 months)
Global Food Equipment Manufacturer

Are you an engineer who enjoys problem-solving, technical detective work, and using your knowledge to make an impact behind the scenes?

Join a global player in food manufacturing equipment as a Technical Support Engineer. You’ll play a vital role supporting customer service teams, helping identify complex engineering parts, and ensuring smooth communication across international supply chains—all while working in a supportive, fast-paced environment where attention to detail and technical curiosity are valued.

What you’ll be doing:

• Reviewing customer reports and technician feedback to identify required parts

• Analysing electrical/mechanical drawings to verify or source components

• Using partial part numbers or images to trace and identify full assemblies

• Communicating with global stakeholders via email, phone, and MS Teams

• Managing and organising your own workload to meet KPIs

• Logging parts and system data accurately into internal systems

• Supporting wider team during system changes, training, and absence cover

• Collaborating across departments to chase updates and close enquiries

• Recommending parts for proactive sales based on machine lifecycle stage

• Supporting internal improvement initiatives and continuous learning

What we’re looking for:

• HND or higher in Electrical or Mechanical Engineering (or similar)

• Strong problem-solving ability and a proactive, "can-do" mindset

• Able to read and interpret electrical and mechanical drawings

• Confident using MS Office (especially Excel and Outlook)

• Comfortable with BOMs and PLM (Product Lifecycle Management) systems

• Understanding of engineering obsolescence and lifecycle management

• Excellent communication and organisational skills

• Team player with confidence to own individual responsibilities

• Background in food equipment manufacturing (preferred but not essential)

The package:

• £40,000 - £60,000 depending on experience

• Flexible working (initial 6 months office-based in Leeds, then hybrid)

• Full home setup provided

• Optional international travel

• Quarterly bonus scheme

• Involvement in company wide innovation & improvement projects

Location:
You must be able to attend the Leeds office up to 2 days per week post-training. Candidates within 1 hour commute preferred (flexibility offered for the right person).

If you're ready to combine your technical skills with structured autonomy and global collaboration, hit apply today for immediate consideration.

Thank you.

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