Technical Support Engineer

Technical Support Engineer - Capital Equipment

We are a pioneering leader in the provision of packaging machinery to the FMCG and personal care markets. With year on year growth, we are continuing to grow our team.

We now have a newly created role in our Service team for an experienced Technical Service Lead who will add capacity, drive efficiency and optimise how we deliver service across the business.

As a Technical Support Engineer/Technical Customer Service Lead, you will be dealing with customer enquiries, triaging and prioritising every request gathering key information to ensure the best response. You will manage and optimise the engineer diaries, provide support and visit packs and monitor the progress of service jobs whilst also following up on engineer reports to identify any additional sales opportunities such as spares, repairs and upgrades etc.

We can offer an attractive salary and package and welcome applications from Technical Service Leads with the following attributes:

• Previous experience of Technical Customer Support in an Engineering or technical environment
• Confident in asking the right questions and working with technical detail
• Comfortable using CRM tools.
• Strong organisational skills