Technical Support Engineer

Are you passionate about technology and troubleshooting? I am currently seeking a skilled Technical Support Engineer to join a dynamic technical support team.
This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.
Key Responsibilities for the Technical Support Engineer:

• Provide direct application support and consult on software implementation.
• Manage service requests and support tickets within SLA timelines.
• Assist in software installations, upgrades, and telephony system integrations.
• Troubleshoot system errors and performance issues.
• Build and maintain strong customer relationships, offering advice and recommendations on software use.
• Document knowledge and create internal procedures.
• Assist with licence management and CRM maintenance.

Key skills for the Technical Support Engineer:

• Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is highly desirable.
• Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
• Personality: A proactive individual with excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.

This is an excellent opportunity for someone eager to further their IT career, so if you're looking for a challenging and rewarding role where your technical expertise can shine, apply now for the Technical Support Engineer!