Technical Support Engineer

?? Technical Support Engineer - Transform Your IT Career!

6 Month Fixed-Term Contract | London | Hybrid Working

Ready to Power Innovation at a Leading Consultancy Company ?

Join our prestigious consulting company and become the technology hero our brilliant minds depend on! We're seeking a dynamic Technical Support Engineer to join our London team and make a real impact across our EMEA operations.

? About Our Prestigious Consulting Company

We're not just another consultancy – we're global game-changers! For over 45 years, we've been at the forefront of economic advisory services, working with the world's most influential organisations across competition policy, financial regulation, and complex economic challenges.

With 600+ professional staff including 170+ Ph.D. economists spanning 25 offices worldwide, we deliver cutting-edge solutions that shape industries and drive economic understanding. Our EMEA, Asia Pacific, and Latin American operations boast over 350 economists and academic affiliates who are renowned for their integrity, creative thinking, and exceptional quality work.

Our Values: Integrity | Excellence | Collaboration | Diversity

We're proud to be an equal opportunities employer, celebrating diverse perspectives that elevate our work to the highest standards.

?? The Role That Will Energise Your Career

As our Technical Support Engineer, you'll be the tech wizard behind our success! You'll serve as the go-to IT expert, ensuring our talented professionals have seamless technology experiences that enable them to focus on what they do best – delivering world-class economic consultancy.

? What You'll Be Doing:

• Lead the charge as the primary technology support contact in our vibrant London office
• Expand your reach providing remote technical support across our entire EMEA region
• Master the latest tech configuring, installing, and troubleshooting cutting-edge software applications
• Stay connected supporting mobile devices and ensuring our teams are always linked
• Bring people together with audio/video conferencing and advanced voice systems (Cisco IPT)
• Empower colleagues through software installation support and expert guidance
• Shape the future by training new hires on our innovative IT systems and best practices
• Solve complex challenges using established IT service management processes
• Make your mark maintaining meticulous records and ensuring swift incident resolution
• Be part of the team with occasional out-of-hours support as part of our collaborative rotating schedule

? What We're Looking For

Essential Experience:

• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience
• Professional Background: Minimum 3 years' IT support experience in a professional services environment
• Technical Expertise: 2+ years hands-on experience with Active Directory and Windows 10
• Cloud Proficiency: Strong command of Microsoft 365 applications and cloud services
• Support Tools: Experience with remote support platforms and ticketing systems
• Network Knowledge: Understanding of LAN/WAN connectivity and data communications protocols
• Hardware Mastery: Deep knowledge of PC workstation and server hardware/software, including networking interfaces
• Software Savvy: Comprehensive understanding of messaging clients, web browsers, security software, and productivity applications

? The Skills That Set You Apart:

• Problem-Solving Genius – Outstanding troubleshooting and diagnostic capabilities
• Communication Champion – Excellent interpersonal skills with the ability to explain complex technical concepts in simple terms
• Self-Starter – Organised, motivated, and radiating positivity
• Ownership Mindset – Takes responsibility and drives issues to successful resolution
• Team Player – Thrives working both independently and collaboratively
• Multi-Tasking Master – Expertly manages priorities in our dynamic, fast-paced environment

? Why This Opportunity is Perfect for You

? Global Impact – Support brilliant minds who influence economic policy worldwide

?? Career Growth – Develop cutting-edge skills in a prestigious professional environment

? International Exposure – Work with teams across EMEA and beyond

?? Collaborative Culture – Join a team that values your expertise and contributions

?? Professional Excellence – Be part of an organisation renowned for quality and integrity

?? London Location – Work in one of the world's most exciting business hubs

?? Work-Life Balance – Hybrid working arrangements that fit your lifestyle

?? Location & Working Arrangements

Location: London, United Kingdom
Working Style: Hybrid (Office & Remote)
Contract Type: 6 Month Fixed-Term Contract
Department: Business Professionals – Technical Support

? Ready to Launch Your Next Adventure?

This isn't just a job – it's your opportunity to become an integral part of a world-leading organisation where your technical expertise directly enables groundbreaking economic work that shapes global policy and business decisions.

Join us and discover what it means to work where innovation meets excellence, where your skills are valued, and where every day brings new challenges and opportunities to grow.

Apply now and become the technology champion our prestigious consulting company needs!

We are committed to equal opportunities and welcome applications from all qualified candidates regardless of protected characteristics. We believe diverse teams deliver the highest quality work and maintain our standards of excellence and integrity.