Technical Support Engineer

2nd Line Support Engineer (MSP)
Location: Near Norwich
Salary: up to £35k

CloudScope are recruiting for a 2nd Line Support Engineer to join a growing and dynamic IT Managed Service Provider based near Norewich. This is an exciting opportunity to work with a wide range of local businesses, supporting their IT infrastructure both remotely and on-site.

We’re looking for someone with at least 3 years of IT support experience, ideally in a client-facing role or with excellent communication skills.

The Role

• Provide 2nd line support to a portfolio of over 300 local businesses
• A mix of field-based and remote work
• Install and maintain PCs and network devices
• Install servers and manage server environments
• Assist with project management on IT infrastructure projects

The Candidate

• Minimum 3 years’ experience in IT support
• Experience with Office 365
• Strong troubleshooting skills with Windows networks and Windows operating systems
• Hands-on experience supporting, implementing, and troubleshooting Windows desktop OS, networks, and some server environments
• Full UK driving licence
• Confident communicator with excellent client-facing skills

Desirable

• Microsoft certification (e.g. MCP)
• Previous experience working within a managed services environment

Why Join?

This is a fantastic opportunity to join a forward-thinking business at a time of major growth. You’ll have the chance to play a key role in their future success, working as part of a supportive team delivering high-quality IT solutions to local businesses.

If you’d like me to adjust the tone (e.g. more formal, casual, or branded to CloudScope’s style) or include salary, benefits, or application instructions, let me know!