Technical Support Engineer

Technical Engineer – £32,000–£45,000 – Leeds or Stonehouse

The Role
Are you an experienced IT and telecoms professional with a passion for solving technical issues and delivering exceptional service? Whether you're a seasoned Support Engineer ready to step up, or a Senior Engineer looking for a broader hands-on role, this opportunity could be the perfect fit.

We’re looking for a versatile and proactive Technical Engineers to join our growing team. Responsible for resolving a wide range of technical issues, supporting cloud and on-premise systems, and contributing to infrastructure projects. You’ll also act as a key escalation point for the Support team and help shape best practices across our IT services.

This role is based in either our Leeds or Stonehouse office, with flexibility for the right candidate.

Key Responsibilities

• Provide 2nd and 3rd line support across hardware, software, networks, and cloud services.
• Act as an escalation point for complex technical issues from the Support team.
• Support and maintain Microsoft 365, Azure, and cloud telephony platforms.
• Assist with IT projects such as system upgrades, migrations, and security improvements.
• Liaise with customers, partners, and suppliers via phone, email, and ticketing systems.
• Contribute to documentation, compliance, and service continuity processes.
• Mentor junior team members and share technical knowledge.
• Stay current with emerging technologies and industry best practices.

The Company
We believe in making technology easy and enjoyable for businesses of all sizes—providing communications, connectivity, mobile, and IT services to 5,000+ happy customers. Our down-to-earth approach, technical know-how, and customer-first service are what set us apart. With 60+ employees and growing, we put people and support at the heart of everything we do.

The Person

• 2+ years’ experience in IT/telecoms support or infrastructure roles.
• Strong knowledge of Microsoft 365, Azure, and cloud-based systems.
• Experience with networking, firewalls, VPNs, and mobile/telephony platforms.
• Excellent troubleshooting and communication skills in a B2B environment.
• Comfortable working independently and as part of a team.
• A passion for customer service and continuous improvement.
• Relevant certifications (e.g., Microsoft Associate) are desirable.

Benefits

• 25 days holiday + bank holidays + your birthday off
• Private medical cover after 1 year
• Company pension scheme
• Ongoing training and industry certifications
• Free breakfast, fruit, and PerkBox subscription
• Annual flu jabs