Technical Support Engineer

Job Title: Technical Support Engineer
Location: Near Saffron Walden (full-time onsite)
Salary: £25,000 - £38,000 (DOE)

Industry: Managed Service Provider

We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing team and play a key role in supporting end-users and SME infrastructures across multiple industries.

Role Overview:

As a Technical Support Engineer, you'll provide a mix of remote and onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies.

Key Responsibilities:

• Provide 1st line technical support across desktop, server, and networking environments.
• Troubleshoot and resolve hardware, software, and network-related issues via phone, email, remote tools, and in-person.
• Support Microsoft technologies including Windows Server, Active Directory, Office 365, and Azure AD.
• Deploy, configure, and maintain workstations, printers, and mobile devices.
• Perform proactive maintenance, monitoring, and patching of client systems.
• Manage tickets and document work using a PSA or ticketing system.
• Liaise directly with clients to ensure timely resolution and excellent service delivery.
• Occasionally attend client sites (company vehicle or mileage reimbursement provided).

Essential Skills & Experience:

• Proven experience in an MSP or multi-client support environment.
• Strong troubleshooting skills across Windows OS, Active Directory, Office 365, and Exchange.
• Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
• Experience with backup systems, antivirus solutions, and remote monitoring tools.
• Excellent communication and customer service skills.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.