Technical Support Engineer

An opportunity has arisen for a Technical Support Engineer with 5 years’ experience and SQL proficiency to join a reputable organisation, providing software products for oral health services. This full-time role offers excellent benefits, hybrid working options and a salary range of €40,000 - €60,000.

As a Technical Support Engineer, you will be responsible for providing tier 3 support and assist with project delivery both remotely and on-site.

You will be responsible for:

• Documenting and tracking all support activity and resolutions.
• Installing, upgrading, and configuring client software remotely or onsite.
• Testing and validating technical fixes and system updates.
• Advising on maintenance and supporting customer-specific technical projects.
• Building and maintaining trusted relationships with internal and external stakeholders.
• Visiting client sites both within Ireland and internationally as required.
• Developing a deep understanding of the organisation's software and systems.

What we are looking for:

• Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
• Minimum 5 years of experience in an IT or Technical Support role.
• Must have excellent SQL proficiency.
• Familiarity with the software development lifecycle.
• Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
• Right to work in the Ireland.

What’s on offer:

• Competitive salary
• Cycle to work and commuter travel schemes
• Supportive, close-knit technical team
• Fast-paced, rewarding work environment
• Structured opportunities for career growth and development
• Opportunity to contribute to meaningful healthcare advancements

Apply now for this exceptional Technical Support Engineer opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.