Technical Support Engineer

Do you enjoy solving complex technical and customer challenges?
Do you want a role combining technical expertise, project execution, and customer engagement?

Be part of a successful team

As a specialist within the HGI business, this role provides deep technical expertise across operations, projects, and customer support. You will play a critical part in strengthening customer relationships, improving service delivery, and ensuring safe and effective execution of technical solutions.

Partner with the best

As a Technical Support Engineer, you will be responsible for providing technical ownership and operational leadership across customer support, project execution, and HSEQ compliance. You will work closely with project managers, customers, and field teams to drive performance, innovation, and continuous improvement.

As a Technical Support Engineer, you will be responsible for:

• Owning the resolution of escalated technical issues impacting customer relationships
• Acting as technical point of contact for key account customers and internal teams
• Supporting project managers in planning and executing major projects
• Managing technical input for product design, build, and field execution
• Reviewing installed telecoms and special projects to improve network performance
• Supporting contract negotiations and tender technical inputs
• Assisting in managing service technician performance against KPIs
• Driving HSEQ leadership and compliance across operations and projects

Fuel your passion

To be successful in this role you will:

• Have experience in project management and execution ownership
• Have strong technical problem‑solving and customer support capabilities
• Have sound knowledge of small diesel generators and ancillary equipment
• Have working knowledge of electrical regulations and safe installations
• Have experience working in customer‑facing technical roles
• Have strong organisational, communication, and data analysis skills
• Have experience supporting H&S and environmental management systems

Work in a way that works for you

We recognize that everyone is different and that the way people deliver their best work varies. This role may require flexibility, including occasional out‑of‑hours work, travel, and onsite project support where required.

• Working remotely from home or any other work location (3 days a week)

Working with us

Our people are at the heart of what we do. We promote an open, collaborative environment where individuals are supported to grow, contribute, and perform at their best.

Working for you

We offer a competitive package designed to support your wellbeing and career growth, including:

• Work‑life balance and wellbeing initiatives
• Strong safety and compliance culture
• Learning and development opportunities
• Financial and insurance programs
• Additional voluntary benefits